Membership Relaunch - Clubs

Nothing changes 

Members' current memberships remain fully active. No action required from members until launch. 

Every member transitions automatically 

Every existing member is automatically moved to their closest equivalent new product at their current level of access or higher. Their membership stays active until their next renewal. The product name may change, but benefits and cover do not. 

i.e. Race Off Road members move to Race. Lifestyle members move to Ride. Regional members move to Race. All members receive personalised instructions from AusCycling before their renewal.

Members will receive an email with the simple instructions to activate their JustGo account and download their replacement digital membership card. 

Members choose and set up 

At renewal, members log into JustGo, select their preferred product, and add payment details. Members who don't complete this at renewal will lapse. 

AusCycling will send a series of reminders prior to renewal and after expiry.

Clubs now have visibility of lapsed members.

The marketing toolkit will give you templates to prompt your members to renew, if you choose.

Executive committee members will be imported automatically. If you require additional administrators to complete these migration steps, you will need to add them to your JustGo account first.  

Required by the new banking provider before any membership transactions can be processed. Even if completed in TidyHQ, Australian regulations require KYC separately for each payment provider. 

⚠ Clubs cannot process any membership transactions until KYC is complete. 

Confirm your club's membership pricing and create any additional membership types linked to AusCycling products. 

Update your club information and branding. Add details to support filtering in the AusCycling club finder, and make it easier for people to find you! 

After we’ve migrated to JustGo, you can review and validate your existing membership data.  

• w/c 4 May - Nominate your migration lead (club president contacted by default if not received)
• w/c 13 July - Club training opens, JustGo access begins. Two weeks to complete key setup steps. 
• w/c 3 August - Member platform migration begins.  

Deadline: Know Your Customer verification & Membership product set-up must be completed to sell memberships at your club.  

Yes. Every member carries over automatically; their current benefits and insurance coverage remain fully active until their next renewal date. The name of their membership may change, but their access and cover do not. 

At launch(w/c 3 August), every member will receive an email from AusCycling Membership asking them to activate their account in JustGo. In a few simple steps, they'll set a password, log in, and download their new digital membership card. 

At their next renewal, all members will receive a reminder from JustGo to help them choose the right product from Ride, Club or Race. They'll need confirm their preferred membership and add payment details in JustGo to stay active. Members who don't complete this step at renewal will lapse. 

Your club can help by reminding members of the move away from TidyHQ and encouraging them to activate their JustGo account.  

Yes, there is a 3-day blackout period immediately before launch. During this window, no membership or event licence transactions can be processed. The blackout has been scheduled mid-week to minimise disruption to club events. If you think this affects your club, contact Member Services as soon as possible. 

Yes. Training sessions cover the five key steps to getting your club active on JustGo, plus how to use the platform day-to-day. Resources available to clubs include: 

• Full recording of the training session 
• Short video instructions for key tasks within JustGo 
• A marketing toolkit with copy, social assets and email templates to promote membership products to members 
• Direct support from the Member Services team throughout the transition 

AusCycling Club membership is for members who want to participate in club and inter-club level races. Race is for members competing at state, national or UCI level. A useful rule of thumb: if your member's highest level of racing is your club's own race program, AusCycling Club is the right product. If they're heading to a state series or state championships and above, they need Race. Members can upgrade from Club to Race at any time, paying only the pro-rata difference. 

Note: There are a limited number of emerging disciplines where competitive event opportunities are limited (such as BMX Freestyle and Time Trials). In these instances, an AusCycling Club membership is acceptable for entry 

Race Off Road members will move to the new Race membership at launch, with coverage and benefits remaining active until their next renewal. At renewal, they'll choose between Club (if racing club or inter-club level events) or Race (if racing state or national level events).  

AusCycling will send targeted communications to Race Off Road members ahead of launch and again at renewal. 

A 15% discount applies automatically across any AusCycling product for families of 2 or more members linked in JustGo. The discount does not apply to club add-on fees, which go directly to clubs. Under 13 riders receive Race membership automatically at $99/year and are eligible for the family discount. 

Prices stay the same: 1-Day ($44) and 7-Day ($74). The key improvement: event licenses can now be purchased in advance in JustGo with a nominated start date, meaning they're validated through event entry systems before race day. This removes a common friction point on the day. 

The most effective thing any club can do is make it easy for someone to show up for the first time — and feel like they belong when they do. 

• Come & try sessions 
• Regular, visible open rides or beginner sessions 
• Promote Free Trials & Upcoming sessions through your local community, bike shops, schools and social media 
• Encourage existing members to bring someone along — this is one of your most powerful tools 

Get discovered: A complete and up-to-date club profile in JustGo means riders in your area can find you through the club finder — one of the primary ways prospective members discover a club. Keep your profile current as part of your five setup steps before launch. 

Keep your event calendar active: Visible events give riders a reason to show up before they've committed to membership. From launch, clubs can submit events directly through JustGo — and as the platform develops, these will feed into the AusCycling events calendar, putting your program in front of a much wider audience of riders actively looking for something to ride or race. 

Follow up personally: After someone attends a session or event, a personal invitation from someone they've met is what turns a first visit into a membership. Don't rely on automated emails alone. 

Club marketing toolkit: (available from 1 June) Ready-to-use assets to support all of the above — social media content, email templates, membership explainers, lapsed member re-engagement copy, and materials to help clubs communicate the new products clearly. 

Non-members can participate in non-competitive social rides that aren't sanctioned activities, at your club's discretion. However, non-members are not covered by AusCycling insurance, which creates a liability risk for your club.  

Ride membership at $149/year is designed for exactly this cohort; recreational riders who want to ride socially with a club, without racing. Encouraging these riders to join is a straightforward way to grow numbers and protect everyone on the ride. 

Members cannot downgrade within an active membership period. At renewal, members can choose a different product with a new 12-month commitment.